Best PracticesHome Loans USA best practices are designed to help borrowers make beneficial borrowing decisions. These best practices reflect our commitment to be open and fair in our lending to help people achieve the dream of homeownership, or use their home equity to improve their lives by sending their children to college, remodeling their homes or consolidating high interest-rate debt. We encourage you to take a few minutes to read through our Fair Lending and Servicing best practices. They are representative of the core values we live every day.
As residential mortgage lenders, we focus on helping our borrowers achieve the dream of homeownership or other important dreams, such as paying down high-interest credit-card debt, sending their children to college or remodeling their homes to increase their value for current enjoyment or future sale. We believe in homeownership as an important step in building wealth and improving the lifestyles of families throughout our nation.
Our commitment is to make our loans available to diverse communities and customers on an equal opportunity basis. We lend without regard to race, color, religion, national origin or ancestry, gender, marital status, handicap status, familial status, age (as long as the applicant is able to enter into a binding contract), receipt of public assistance, or the exercise of rights under the Consumer Credit Protection Act.
We support strong consumer protections to prevent misconduct in mortgage lending and have taken a leadership stand against abusive lending practices, which harm not only consumers but also affect the reputations of all mortgage bankers. As responsible lenders, we comply fully with all mortgage-lending laws. These include the Real Estate Settlement Procedures Act, the Truth-in-Lending Act, the Fair Credit Reporting Act, the Fair Housing Act and the Equal Credit Opportunity Act.
When we created our Best Practices in Origination, we were guided by these laws, but in the end, relied most heavily on the principles set forth in our well-established company values. They serve as our touchstone in providing high ongoing levels of service to our customers as we meet their changing needs over time for mortgage products and services.
HMLNSUSA INC DBA Home Loans USA, loans made or arranged pursuant to a Department of Corporations California Finance Lenders License # 60053009; Licensed by California Department of Real Estate # 01758630
YOUR PRIVACY MATTERS TO USWe recognize the importance to you of keeping your information secure and confidential. We will not sell or share nonpublic personal information about you with third parties either outside or within our corporate family except as explained in this Privacy Policy. This Privacy Policy covers personally identifiable information about both current and former customers who obtain financial products or services from us primarily for personal, family or household purposes, and is provided as required by the Federal Financial Privacy Law.
COLLECTING INFORMATIONWhen you seek to obtain financial products and services from us, we may collect nonpublic personal information about you from the following sources:
- Applications and other forms, or through other communication including information provided by mail, telephone, in person or electronically. Such information may include your name, address, employment, income, and other identifying information.
- Your transactions with us, members of our corporate family, or others. Such information may include, for example, your account balance and payment history.
- Consumer reporting agencies or other companies, which may include, for example, information regarding your creditworthiness or credit history.
- Other sources which may include, for example, verification of your employment history, credit balances, property insurance coverage or other representations made by you.
SHARING INFORMATION OUTSIDE OF OUR CORPORATE FAMILYWe may share all of the information described above with our service providers, whose services may include, for example, mailing account statements. Other service providers may include insurance companies, payment processing companies, mail service companies, check printing companies, and data processing companies. We may also share the information described above with companies that perform marketing services on our behalf. Such companies have agreed to keep confidential the information that we provide to them and to use the information only to carry out the functions we have asked them to perform. We do not share your nonpublic personal information with any company outside our corporate family for the purpose of marketing that company’s products or services. Finally, we may disclose all of the information above as permitted by law.
SHARING INFORMATION WITH AFFILIATED COMPANIESWe may also share information, as permitted by law, among our affiliated financial services companies regarding your transaction and account experience with us, including your name and address, your payment history, and consumer credit report information. By sharing that information, we can better serve your financial needs and notify you of financial products and services that might interest you. However, you may tell us not to share certain credit reporting information with our affiliates, such as creditors with whom you have recently applied for credit. We will still continue to share this information with our affiliates as allowed by law.
Your Privacy choicesYou may make your privacy choice(s) at any time. Your choice(s) will remain effective until you state otherwise. However, if we do not hear from you we may share your information with our affiliated companies. To exercise your choices, do one of the following: 1) Write a letter, sign and mail it to us at 1330 North Dutton Ave. #201 Santa Rosa, CA. 95401; 2) Call us at: (707) 769-8580; 3) Reply electronically by email
FORMER CUSTOMERSIf you were, but are no longer, our customer, the policies and practices described in this Privacy Policy will apply to you except as stated below in the section on “Additional Rights and Modifications.”
PROTECTING CONFIDENTIALITY AND SECURITYWe restrict access to nonpublic personal information about you to only those employees whom we have determined need to know that information in the course of their job responsibilities. We maintain physical, electronic, and procedural safeguards that comply with applicable federal standards to protect nonpublic personal information.
ADDITIONAL RIGHTS AND MODIFICATIONSYou may have other privacy protections under state law. We will provide notice of our Privacy Policy to you annually, as long as you maintain a customer relationship with us. We reserve the right to change this Privacy Policy in any respect at any time, and we will inform you of changes as required by law.
SPECIAL NOTICE TO CALIFORNIA RESIDENTSThe information sharing practices described above are designed in accordance with federal law. California law places additional restrictions on sharing information about California residents, so long as they remain California residents. If you are a California resident, you have the right to control whether we share some of your personal and financial information with our affiliated companies and other companies we do business with to provide financial products and services. These choices are presented in exercising YOUR PRIVACY CHOICES above.